Please allow 1-2 business days processing time for your order to be shipped. During holidays orders can experience delays to be processed.
If invalid information is provided we will be unable to process your order due to inaccurate or incomplete payment or incorrect address information. Your order processing may be delayed an additional 3-5 business days if invalid information is provided.
Note: All shipping addresses are verified through US postal service. We ship Monday-Friday, excluding weekends and USA holidays.
Time in transit depends on the shipping method selected. Please note that time in transit does not include weekends or holidays. All delivery times are estimates. Laellium is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
In case of refusal of a package, the shipping and handling fee will be charged to the payment form selected during checkout and will be subtracted from any refund. For any refused products a refund will not be initiated until the product is received and reviewed by Laellium team.
United Parcel Service (UPS) is the primary delivery service used. We cannot guarantee replacement of lost or stolen packages shipped via UPS. Laellium is not responsible for any lost, stolen or delayed packages.
Due to high order volume a customer's order goes directly into our fulfillment center to be processed. If the customer contacts within 24 hours after they purchased they can cancel their order. If the customer contacts after 24 hours of purchase time then they will not be able to cancel their order.
It is the responsibility of the buyer to make sure that he or she enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
In order to obtain your full refund for your bottle(s) you must return all bottles be they empty, full or partially full (and including any "bonus" or "free" bottles as part of your order) back to our fulfillment center at the address listed below, within 180 days of the date you originally ordered the product.
Laellium
19655 E 35th Dr., Suite 100, Aurora, CO 80011
You must provide a tracking number for your return. Failure to send a tracking number can delay your return being reviewed.
If you have any questions, please let us know at support@laellium.com